All sessions are only available online through platforms like Zoom or Google Meet. You will find the details in your Google Calendar event or receive them via email if you use a different mail platform.

Please show up on time. The coach will wait for you for 5 minutes before leaving the session. In this case, there will be no refund.

The first session you book when you purchase the package. Following this, you will receive an email containing a special code to reserve your subsequent session.

Please schedule all of your sessions in advance to ensure a spot at the optimal time for you. Please note that our coaches are sometimes overbooked.

We exclusively use Stripe for all our online payments. If you’re seeking alternative options, please reach out to us at info@wemind.com.au.

We respect your right to withdraw service at any time.

We understand that circumstances can change, leading you to need to cancel or reschedule a coaching session or programme. Our cancellation policy is designed to be fair to both our clients and our coaches, who reserve their time for scheduled sessions.

1. Notification Requirement: If you need to cancel or reschedule a session, please provide at least 48 hours’ notice. This allows us to offer your slot to another client and adjust our coaches’ schedules accordingly.
2. Late Cancellation Fee: Cancellations made less than 48 hours before the scheduled session will incur a fee equivalent to 50% of the session cost. This compensates the coach for their reserved time.
3. No-Show Policy: If you fail to attend a session without any prior notification, you will be charged the full cost of the session.
4. Refunds for Programmes: If you wish to cancel your entire coaching programme, please notify us at least one week before your next scheduled session. We will provide a prorated refund for the remaining sessions, minus a 10% administration fee.
5. Rescheduling: We will do our best to accommodate rescheduling requests made with more than 48 hours’ notice, subject to coach availability.
6. Exceptions: We understand that emergencies happen. Exceptions to this policy will be considered on a case-by-case basis for situations like sudden illness or family emergencies.
7. No refund for unused service. Booking is the responsibility of the clients.
8. Please understand that this policy is in place to ensure that our coaches are respected and to discourage last-minute cancellations, allowing us to maintain a high standard of service for all our clients. Your cooperation and understanding are greatly appreciated.